The York Police Administrative Office, which is comprised of (4) civilian employees are the primary contact for individuals and other agencies requesting information regarding the Town of York Police Department’s activity. They are critical to the day to day operations of the department, and their ability to efficiently and effectively handle the enormous amount of data and paperwork generated by its Command Staff and Officers, as well as other activities is paramount to the success of the York Police Department.
Their supportive roles within the department fall under litigation management, court paperwork, report maintenance, UCR & NIBRS State reporting, grant writing, grant maintenance and reconciliation, payroll and benefits, accounts payable, budget preparation and FEMA support; to name a few.
As Customer Service Professionals, the administrative team also provides the link between the department and the public both in person and by phone. With skills such as active listening, empathy, patience, problem-solving, and communication; they can deal with the people in a pleasant, professional, and courteous manner to ensure all their needs have been met and they have a good experience here at the police department.
The Administrative team provides public assistance in many areas including but not limited to
- Copies of incident reports,
- Weapons permits,
- Yard sale permits,
- Parking information/ticket processing
- General information requests